Spent about an hour with the Telon Puzzle today. Had a good amount of the puzzle completed and noticed there was one piece which I could not drag. I got to a point where I noticed where that one un-movable piece fit, so I dragged a large piece of the completed puzzle over to where the un-movable piece was. The un-moveable piece snapped in, and the rest of the puzzle completely shifted its viewable area. Now half of the puzzle was outside of the viewable area, and was not able to be dragged back into view. I realize this is probably an issue with flash-gear.com or whomever is supporting the method the puzzles are made. Whomever is invovled, whether at SOE or not, should know that its a total bummer to waste a chunk of time on something to find you cannot complete it. Thanks
I've had this happen on two different puzzles. Once I found I could "fix" this by changing my screen resolution (the second time that didn't work). The other issue I have with the puzzle is it seems sometimes initial pieces "spawn" outside the viewable area completely and are never recoverable. Agreed, not exactly a Vanguard-breaking problem and I'm almost sure it's not at all SOE-related, but while I'm killing time here at work it's a fun way to do so, and somewhat sad when the puzzle winds up looking like all my jigsaw puzzles at home because the kids have lost/stolen/eaten 3-5 of the pieces when I'm done.
Hey there, When a piece does not move, that means it's locked in the position that it's supposed to be in. Overall, you can move the puzzle around to work with it, but the puzzle actually has a spot that it fits in. When pieces get aligned to their spots, they get locked in place. Unfortunately, the puzzle site that we are using doesn't receive an updates. We are looking into other options of providing puzzles.
I use Chrome, and found that if I change the Zoom level in the wrench menu to 110%, the puzzle works perfectly. Not sure why 110% is the magic number, maybe that's just for me, but when I changed the zoom that way instead of using the internal Flash zoom feature, or changing my overall desktop resolution, the puzzle did work just fine. Wish I'd thought of trying that before whining about it up above. Pretty sure that would fix Devla's initial problem too, as at 110% (again, in Chrome), the puzzle was perfectly centered in the Flash viewing area.
This puzzle error has bugged me for along time, I have never been able to actually finish one, and I love them. So, I decided to "inspect the element", haha, and see what was up. Here is your fix after 30 seconds of my time. Maybe someone could change this on the site, but if not, you can do a quick fix yourself in no time. (you will need to de this each time until it get fixed by SOE Find this line and change to what is highlighted in red. <div style="padding-bottom: 0px; padding-right: 0px; display: block; position: absolute; width: 900px; height: 700px; top: 543px; left: 363px; " id="colorbox" class=""> or just change to what you see below in firefox under styles {element style} (chrome might have the same set up) padding-bottom: 0px; padding-right: 0px; display: block; position: absolute; width: 900px; height: 700px; top: 543px; left: 363px; Now I'm going to do a puzzle!
