having trouble

Discussion in 'General Tech Support Issues' started by Jembob, Jan 8, 2014.

  1. Jembob New Member

    having trouble logging in type password and stuff then click play and then it just holds and nothing not even character screen and try to cntrl alt del out off it and cant end process any help plz
  2. Glenzig Well-Known Member

    Not sure what that would be. I'm not a real computer wiz. But I would definitely post this in the support forums also.
  3. Leavwiz Well-Known Member

    you can also call customer service if you cant login to the account screen
  4. Calisthra Member

    One of the biggest recurring problems has been DirectX. Be sure you have v 9.0c installed.
    Another issue could be your browser. VG uses the IE settings regardless which browser you have as default. Check the support site for specifics on how to reset your IE options to their default without forcing you back to it. Someone can correct me if I'm wrong but on Win7 it would be Control Panel / Internet Options / Advanced tab / Restore Advanced Settings button.

    Hope this helps.
  5. Yaviey Vanguard Community Manager & Wiki Project Manager

    Moved thread from General Game Discussion to Support Forums > General Tech Support Issues. Please make sure to use a more descriptive title in the future. "Having trouble" doesn't really describe what the problem is.

    Additionally, for issues like this you should try to contact our Customer Support team directly at https://help.soe.com. Most likely people in the general forums will be able to assist you with this problem.

    Good luck!
  6. dirtywench New Member

    She is having trouble cuz the servers are down!
  7. Yaviey Vanguard Community Manager & Wiki Project Manager


    The original post was made on Wednesday of last week. Not a time when servers were down.

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