Tried to log-in to my main account (Station Access) Sunday morning, 03/11/2012, and it said I needed to set-up a subscription. I knew my sub was not up yet, so I checked my payment history, and it said my last payment was made on 02/17/2012, so my 30 day sub was not due again until 03/18/2012. I tried to submit a petition, but the page would not allow me to choose a product or a category. The drop-down menus would not work. As it was Sunday, neither chat or phone support was available until Monday (today). I tried chat support as soon as they opened today, but I could not connect, so that left me with only the phone option. I called the account and billing department and was soon speaking with a lady about my account. She told me that my sub had run out, and that my card had been declined. I told her that my sub was not up for almost another week, and that the SOE website was showing my last payment was made on 02/17 and therefore it was not due again until 03/18. She stated that they had billed it early, and she would see what they could do. When she came back to the phone, she said I would need to do a new subscription, and they would "tack-on a few days at the end." I told her that was unacceptable, as I had already paid for a week that was being taken away, and that I should not have to pay for another month early in order to receive what I had already paid for. Why should I have to pay for another month in advance to get the remainder of the month I already paid for? I told her I might have to think about this decision, as I might decide not to resubscribe at all. She told me her offer was now or never, and if I didn't take the offer right now, then I would lose the additional days forever! That's right, lose the days I already paid for forever! I'm sorry, but I refuse to be bullied in this manner! I have had this same account since 2003 (EQ1) and since Day One in Vanguard (Jan 2007). After Vanguard was added to SOE, I upgraded to the All Access (Station Pass) and have added a second Vanguard account since then. I have been a long-time customer, and I do not appreciate being treated this way! Are you really telling me that you cannot correct a mistake that you made without me having to pay for another month of subscription in advance? Why was my account being billed a full week early in the first place?
I apologize for the inconvenience in regards to your issue. If you haven't already, please open a support ticket in regards to this issue with us. Once this is done please send me the incident number in a private message and we will assist you further.
My account started working again yesterday, as if by magic. My thanks to those who could see reason and (must have) spoke-up on my behalf. As for those at accounting that felt this was a proper thing to do, I would like to say...well, I can't say that on the forums now can I?
