New launchpad connection issue

Discussion in 'Connection Support' started by Josh, Aug 8, 2013.

  1. Josh Active Member

    The past few days I've been getting a launchpad error when starting (seems to have started with the last update).

    If I shut down and start again, it connects fine.

    Here is the error
    LaunchPad was unable to connect. Please check the network connection or try again later. If the problem persists, please visit http://www.soe.com/help for assistance.(4-404)
  2. TSR-SeanF Customer Service

    The issue you are currently experiencing is commonly related to a caching issue with the game's launchpad. In order to possibly resolve this issue, go to your game's folder and find the launchpad.libs folder. From there, delete the launchpad.cache folder and try accessing the game once again.

    If this does not resolve your issue please reset your Internet options by following these instructions: Go to Start > Control Panel > Internet Options > Click the Advanced Tab. On the Advanced Tab Afterward click Reset > Delete Personal Settings > and click Ok. Then go back on the Internet Options and on the advanced tab, scroll down to Security and un-check "Check Server Certificate Revocation" and "Do Not Save Encrypted Pages to Disk" then click on Ok.
    Josh likes this.
  3. Josh Active Member

    Deleting the cache folder seems to have fixed - thanks for the quick response :)
  4. TSR-AlexS Customer Service

    Glad you were able to resolve your issues. Please let us know if you encounter any more problems.

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