Returning player and can't login

Discussion in 'General Tech Support Issues' started by ARCHIVED-smallshanks, May 19, 2012.

  1. Hello,
    I just re-subbed my account and I can't successfully load into the game. I get as far as the screen where I can pick one of my characters but then it always crashes to desktop.
    Any suggestions?
    Thanks!
  2. smallshanks wrote:
    Smallshanks, Welcome back to Vanguard! I'm sorry your encountering crashing issues in the game. Since many factors can cause this to happen, my best recommendation is to send a suppor ticket to our tech team so they can investigate in the matter. You may want to include your DXdiag as well as your Msinfo. (Instructions for these are in my signature)
  3. smallshanks wrote:
    Few tips:
    1- Install latest DX9 from MS site. Regardless of OS it must be done.
    2- Delete the cache Fold, it will get repatched.
    3- Delete your vgclient.ini and repatch it.
    4- Set your audio to generic software once you launch game.

    See how that works as a starting point.
  4. Exmortis wrote:
    Exmortis, thanks for the info! Smallshanks, your welcome to PM me your ticket # so I can personally assist you!

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