I haven't subbed to an SOE game since last year, but I want to get back into Vanguard. After looking through all that rubbish about Prowhatever and seeing that Vanguard isn't supported, I simply went to my account page on here and tried to add a CC to make a sub payment with. Trouble is, it won't accept any of my cards and gives some silly error about them not being from the United States. Obviously they aren't from the US, I state quite clearly they are from the UK. Is this a side effect of all the other SOE games going to that German company? Or is there a problem with the billing system?
Our current affiliation with ProSieben should have no effect on Vanguard as the game is currently not being transitioned to their services. If you are currently having trouble making your purchases we will need to take a look at your account in order to determine what is preventing you from making your payment. Please open a support ticket with us at the following link: http://help.station.sony.com/app/an...ail/a_id/28939/
I'm having this issue also. I managed to get a month's worth of gametime by having a friend in the US buy one of those cards, but I don't want to be doing that every time I want to subscribe. I have a support ticket open about it, the reference number is 120804-000261. When that hadn't been replied to for several days I tried a live chat support, and the reference number for that support ticket is 120807-001022. Here are some excerpts from my live support chat. Him: Ok so right now SOE is in a huge transition of al our EU players to ProSieben. As of current we are not accepting EU credit/debit cards. As of now the option you have available to you would be a time card, Now we do not physically sell them in EU, but you can buy them online: http://www.amazon.com/Universal-Gam...=soe+game+card" Me:but I thought that Vanguard wasn't included in the ProSieben publishing deal? Him: Not yet, but it is getting ready to move, that is why our billing for them is "offline" for European players. Is Vanguard moving over to ProSieben or what? If not, why can't I use a non-US credit or debit card in order to subscribe? I'm sorry but having to buy a time card abroad every time I want to subscribe isn't practical or acceptable, and now that Vanguard has gone Free to Play subscribing this way makes you lose out on the 500 a month Station Cash included in the subscription. I'm not sure what looking at the account will do - mine is set to a UK account (I'm from the UK so that is correct) according to this service rep, and to my account page, and to the prices shown in GBP when I try and subscribe. Could somebody take a look at one or both of my support tickets please and offer me some support that doesn't amount to "here's a really incovenient workaround, sorry I can't be of more help"? Edit: I'm just going to add the exact error message it gives me so that other people can find this forum post. I tried googling for it when I first had it but found very few results. The error is: "The payment method you are trying to use is not a valid payment method for a SOE customer in the United States."
