SOE Post Tracker

Recent posts from staff and devs.

  1. Queck replied to the thread With heavy hearts, we announce the sunset for Vanguard.

    I had a fun time with you guys. <3 Farewell you crazy community.

    Jul 31, 2014
  2. Moorgard replied to the thread SERVER IS DOWN.

    Yay! Get in there! :)

    Jul 31, 2014
  3. Ashlanne replied to the thread SERVER IS DOWN.

    We apologize for this error. The server is back up.

    Jul 31, 2014
  4. Moorgard replied to the thread SERVER IS DOWN.

    Checking to see if anything can be done. So sorry this happened. :(

    Jul 31, 2014
  5. Ashlanne replied to the thread Goodbye Flyovers.

    Have you considered subt anything of these to the Player Direct program? https://www.soe.com/player-direct I would love to have them...

    Jul 29, 2014
  6. Amnerys posted a new thread.

    SOE Maintenance Notice: July 29, 2014

    [IMG] Attention players: we will perform maintenance beginning at 3:00 AM PDT* on Tuesday, July 29, 2014. We expect this maintenance to...

    Forum: News and Announcements

    Jul 28, 2014
  7. Ashlanne replied to the thread Sunset time on 31st August 2014?.

    We have a tentative time of 6PM PDT On July 31st. The Community Team is currently working on confirming that time and getting information...

    Jul 23, 2014
  8. Moorgard replied to the thread Sunset time on 31st August 2014?.

    I'll see if I can find out for you. Sorry, I know this is a hard time for you folks. I'm sad to see Vanguard go, though my brief time on...

    Jul 23, 2014
  9. Ashlanne replied to the thread How can I claim my items?.

    Hi all, The Marketplace has been disabled. This is standard when a game is getting close to its sunset date. We generally do this...

    Jul 18, 2014
  10. Ashlanne replied to the thread Marketplace disabled ?.

    Hi all, The Marketplace has been disabled. This is standard when a game is getting close to its sunset date. We generally do this...

    Jul 18, 2014
  11. Ashlanne replied to the thread Update for Members.

    I am sorry for the confusion, no the sunset is not delayed. Your All Access is just extended 2 days.

    Jul 16, 2014
  12. Ashlanne posted a new thread.

    Update for Members

    We deeply regret the recent service interruption that is currently impacting all SOE games. As a thank you for your patience, we will add...

    Forum: News and Announcements

    Jul 16, 2014
  13. Dexella posted a new thread.

    Intermittent Access Issues (July 15)

    The login issues reported this morning have begun to be resolved. However, some players may be unable to connect to SOE services...

    Forum: News and Announcements

    Jul 15, 2014
  14. Ashlanne posted a new thread.

    Chat System Maintenance

    Attention players: we will perform Chat system maintenance beginning at 7:00 AM PDT* on Tuesday, July 8, 2014. We expect this maintenance...

    Forum: News and Announcements

    Jul 7, 2014
  15. Ashlanne posted a new thread.

    SOE Maintenance Notice: July 2, 2014

    [IMG] Attention players: we will perform maintenance beginning at 6:00 AM PDT* on Wednesday, July 2, 2014. We expect this maintenance to...

    Forum: News and Announcements

    Jul 1, 2014
  16. Yaviey replied to the thread Marketplace down?.

    Thanks for letting us know, VgSavior. We're taking a look!

    May 14, 2014
  17. Yaviey replied to the thread Restart fail?.

    The Vanguard server should be up and running again. Thanks for your patience!

    May 13, 2014
  18. Yaviey replied to the thread Restart fail?.

    Thanks for letting us know! Our team is looking into it.

    May 13, 2014
  19. Yaviey replied to the thread Item of the day.......

    Hey all, the item of the day today should be fixed now. It's for 499 SC. Thanks for your patience!

    May 9, 2014
  20. Yaviey replied to the thread Item of the day.......

    Hey Enkur, it looks like this was done on purpose. The team had to get it out but it was not ready. They have assured me that the item...

    May 9, 2014
  21. Yaviey replied to the thread Item of the day.......

    Hey guys thanks for letting us know. I've asked the team and will let you know what I hear back.

    May 9, 2014
  22. Yaviey posted a new thread.

    SOE Services Downtime 05/08/2014

    Attention players: we will be performing maintenance to upgrade our network infrastructure beginning at 1:30 AM PDT* on Thursday, May 8,...

    Forum: News and Announcements

    May 7, 2014
  23. Yaviey posted a new thread.

    3 Things You Should Cross Off Your Vanguard Bucket List Now

    [IMG] By: Jennifer "Yaviey" Bridges Vanguard: Saga of Heroes is one of the most vast, complex, and beautiful MMORPGs around. It would be...

    Forum: News and Announcements

    May 2, 2014
  24. Yaviey replied to the thread An Important Note about Membership in Vanguard.

    Hey Xull, I've answered this in a different thread but upon further examination, this only applies to previous Gold members.

    May 1, 2014
  25. Yaviey replied to the thread The New SOE All Access Plan & FAQ [Updated April 25, 2014].

    Thanks for your question, Xull. I've double checked with our team and it looks like this is only for previous Gold members.

    May 1, 2014
  26. Yaviey replied to the thread An Important Note about Membership in Vanguard.

    Arutam, no this was not intentional! Last night through this morning we've noticed some additional issues related to Station Cash...

    Apr 30, 2014
  27. Ashlanne posted a new thread.

    Account & Commerce Update - Continued Work Being Done

    We are continuing to perform work and maintenance on some back-end systems related to yesterday’s downtime with the launch of All Access....

    Forum: News and Announcements

    Apr 30, 2014
  28. Yaviey replied to the thread Mark Tuttle Reveals Why All Access is Awesome.

    Hey Leavwiz, Please contact our Customer Support team and see if they can help with this. Good luck!

    Apr 29, 2014
  29. Yaviey posted a new thread.

    Mark Tuttle Reveals Why All Access is Awesome

    [IMG] Dear Members, My name is Mark Tuttle and I head up the All Access Membership team here at Sony Online Entertainment. We’ve been...

    Forum: News and Announcements

    Apr 29, 2014
  30. Yaviey replied to the thread With heavy hearts, we announce the sunset for Vanguard.

    Hey Annic, please contact our Customer Service team at https://help.soe.com. They will review each individual request on a case by...

    Apr 29, 2014
  31. Yaviey replied to the thread An Important Note about Membership in Vanguard.

    Hey Aeric, Regarding the first thing you wrote about having to remake a forum account - can you please elaborate? Feel free to...

    Apr 29, 2014
  32. Yaviey replied to the thread With heavy hearts, we announce the sunset for Vanguard.

    As a general rule, we do not allow emulators to be made of our games. There are legal and copyright reasons for this.

    Apr 29, 2014
  33. Yaviey replied to the thread SOE Maintenance Notice: 4/29/14.

    Vanguard and related game services are back up. Please be aware that our CS team is experiencing delays. Thanks for your patience,...

    Apr 29, 2014
  34. Yaviey replied to the thread So why exactly isn't this game being made open source?.

    Sadly it's far more complicated than this for Vanguard. Like we said, if that changes, we'll let you know. For now however, there...

    Apr 28, 2014
  35. Ashlanne posted a new thread.

    SOE Maintenance Notice: 4/29/14

    [IMG] Attention players: in order to roll out the new All Access membership plan, we will perform a maintenance beginning at 12:01 AM PDT*...

    Forum: News and Announcements

    Apr 25, 2014
  36. Mepps posted a new thread.

    An Important Note about Membership in Vanguard

    Dear Vanguard Players, As you may have noticed in the New All Access Plan thread, there have been some important updates to the FAQ,...

    Forum: News and Announcements

    Apr 25, 2014
  37. Mepps replied to the thread The New SOE All Access Plan & FAQ [Updated April 25, 2014].

    Hi all, The original post in this thread has been updated with the following FAQ update: *** Q: What if I play Vanguard? A: Vanguard is...

    Apr 25, 2014
  38. Yaviey replied to the thread With heavy hearts, we announce the sunset for Vanguard.

    Hey MarkOfTheByte! Unfortunately it would be more than a major patch to do something like this. I don't even know if it would be...

    Apr 22, 2014
  39. Yaviey replied to the thread The New SOE All Access Plan & FAQ [Updated April 25, 2014].

    Dear Players, In an effort to ensure that the transition to the new All Access membership plan is as seamless as possible, we are going...

    Apr 21, 2014
  40. Yaviey replied to the thread The New SOE All Access Plan & FAQ [Updated April 25, 2014].

    Update: You will be automatically upgraded to All Access if you were previously a Gold member. Membership prices going forward will...

    Apr 21, 2014
  41. RadarX posted a new thread.

    SOE System Maintenance April 17th

    All SOE products will perform system maintenance on April 17th beginning at 4:00 AM PT (1:00 PM CET). During this time players may be...

    Forum: News and Announcements

    Apr 16, 2014
  42. Yaviey replied to the thread The New SOE All Access Plan & FAQ [Updated April 25, 2014].

    Hey again Telonians, The SOE All Access program FAQ has recently been updated again. Check out what's changed by going to the official...

    Apr 9, 2014
  43. Ashlanne posted a new thread.

    SOE Maintenance Notice: 4/8/14

    [IMG] Attention players: we will perform maintenance beginning at 7:00 AM PDT* on Tuesday, April 8, 2014. We expect this maintenance to...

    Forum: News and Announcements

    Apr 7, 2014
  44. Wigin replied to the thread April Fools Mount.

    Glad you like it.

    Apr 1, 2014
  45. Wigin replied to the thread Aprils Fools?.

    So a couple things. Item that are only available for a limited time don't have a normal price so they just display current and a slashed...

    Apr 1, 2014
  46. Wigin posted a new thread.

    April Fools Mount

    For those that are interested we have a special April Fools Mount on the Store for today only.

    Forum: Gameplay Discussion

    Apr 1, 2014
  47. Yaviey replied to the thread So why exactly isn't this game being made open source?.

    Sadly, this still can't happen for the same reasons listed. :(

    Mar 26, 2014
  48. Yaviey replied to the thread So why exactly isn't this game being made open source?.

    There are legal and financial reasons behind why we cannot give out the code and make Vanguard open source. If that changes, we'll let...

    Mar 26, 2014
  49. Ashlanne posted a new thread.

    SOE Maintenance Notice: Wednesday, March 26, 2014

    Important: We will perform maintenance beginning at 8:00 AM Pacific* on March 26, 2014. We expect this maintenance to take approximately 2...

    Forum: News and Announcements

    Mar 25, 2014
  50. Yaviey replied to the thread Bugs all the bugs.

    Hey dgk900 and SauronSindri, you should both make a support ticket at https://help.soe.com. Our Customer Service team is best able to help...

    Mar 24, 2014
  51. Yaviey replied to the thread The New SOE All Access Plan & FAQ [Updated April 25, 2014].

    Greetings Telonians, The new SOE All Access program FAQ has been updated again. Head on over to the official SOE forums to see what's...

    Mar 14, 2014
  52. Yaviey posted a new thread.

    Resuming Daily Restarts

    Thanks to your feedback, we are resuming daily restarts of the Telon server beginning on Wednesday, March 12, 2014 at 5:00 AM PDT. The...

    Forum: News and Announcements

    Mar 11, 2014
  53. Yaviey replied to the thread Can we get a restart??.

    Update: the restart today was cancelled. However, we'll resume the daily restarts tomorrow morning at 5:00 AM PDT. Thanks for your patience!

    Mar 11, 2014
  54. Yaviey replied to the thread New Weekly Server Restarts.

    We're going to try to do a restart this afternoon. This was cancelled. Then the daily restarts should begin again starting tomorrow morning...

    Mar 11, 2014
  55. Yaviey replied to the thread Can we get a restart??.

    Let us know how your raid goes! :)

    Mar 11, 2014
  56. Yaviey replied to the thread Can we get a restart??.

    Once again, we did not yet have an update on this. We don't want to post anything before we know because it can lead to further...

    Mar 11, 2014
  57. Yaviey replied to the thread Can we get a restart??.

    We're going to try to do a restart this afternoon. Then the daily restarts should begin again starting tomorrow.

    Mar 11, 2014
  58. Yaviey replied to the thread With heavy hearts, we announce the sunset for Vanguard.

    Players have the right to continue to pay for a membership and enjoy those membership benefits if they so choose. We've sent out lots...

    Mar 10, 2014
  59. Yaviey replied to the thread Can we get a restart??.

    Hey all, Thanks to your feedback the devs are looking into switching back to daily restarts. We'll let you know more when we have more...

    Mar 10, 2014
  60. Yaviey replied to the thread New Weekly Server Restarts.

    Hey all, Thanks to your feedback the devs are looking into switching back to daily restarts. We'll let you know more when we have more...

    Mar 10, 2014
  61. Ashlanne posted a new thread.

    Daylight Saving Time begins on 3/9/2014!

    Happy Friday SOE Gamers! Daylight Saving Time arrives this Sunday, March 9th, 2014 for those in the U.S. (except non-observing...

    Forum: News and Announcements

    Mar 7, 2014
  62. Yaviey replied to the thread March 2014 Vanguard Wikia Update.

    The wikia is not owned by SOE, therefore it will remain active even afterwards.

    Mar 6, 2014
  63. Yaviey posted a new thread.

    March 2014 Vanguard Wikia Update

    Learn more about how you can get involved on the Vanguard wikia to keep your memories alive!...

    Forum: News and Announcements

    Mar 5, 2014
  64. Yaviey replied to the thread Tribute to Keith Parkinson.

    Here's a small update on the Wikia thing: http://vanguard.wikia.com/wiki/User_blog:Yaviey/March_2014_Vanguard_Wikia_Update Of course, we...

    Mar 5, 2014
  65. Yaviey replied to the thread why is the server not getting restarted.

    It would likely involve a patch if it's something that needs to be fixed on the back end. Right now our devs are not able to commit...

    Mar 5, 2014
  66. Yaviey replied to the thread why is the server not getting restarted.

    Unfortunately I don't think that's going to be possible at this time. :( No further development is anticipated on the game right now....

    Mar 5, 2014
  67. Yaviey replied to the thread Vanguard Sunset Plans.

    Greetings again Telonians, We hope that you've been enjoying the bonus experience and the new places that were opened up for exploration,...

    Mar 5, 2014
  68. Yaviey replied to the thread why is the server not getting restarted.

    Upon talking to them, they feel that the majority of lag/chunking issues were fixed after recent patches. Also, we have to do the...

    Mar 5, 2014
  69. Yaviey replied to the thread Can we get a restart??.

    Hey Billham, Very recently the devs have decided to do away with the daily restarts and are moving to weekly ones instead....

    Mar 5, 2014
  70. Yaviey posted a new thread.

    New Weekly Server Restarts

    Greetings Telonians, Our devs have decided to move to weekly server restarts as opposed to the daily server restarts we've been doing for...

    Forum: News and Announcements

    Mar 5, 2014
  71. Yaviey replied to the thread why is the server not getting restarted.

    Hey guys, the devs have very recently decided against the daily server restarts because of the issues we've been having with getting them...

    Mar 5, 2014
  72. Yaviey replied to the thread Game Update Summary - February 4, 2014.

    Unfortunately not. At this time we cannot guarantee there will be any further patches. :(

    Mar 5, 2014
  73. Yaviey replied to the thread The New SOE All Access Plan & FAQ [Updated April 25, 2014].

    Hey all, we have a small update about the new All Access program: To allow our technical teams more time to test the program and...

    Feb 28, 2014
  74. Yaviey posted a new thread.

    Six Telonians Shared Their Best Memories of Vanguard

    [IMG] Vanguard: Saga of Heroes celebrated its 7th anniversary just a few short weeks ago. We here at SOE wanted to give loyal Telonians a...

    Forum: News and Announcements

    Feb 26, 2014
  75. Yaviey replied to the thread "Waiting for response from World Servers...".

    Yes, the servers are back online now. Thanks so much for letting us know and for your patience!

    Feb 25, 2014
  76. Yaviey replied to the thread "Waiting for response from World Servers...".

    Hey guys, We're very sorry that this has happened. One of you did PM me and I'm sorry I missed this particular thread. Our team is trying...

    Feb 25, 2014
  77. Yaviey replied to the thread Happy 7th Anniversary Vanguard Saga of Heroes!.

    Not acknowledging the anniversary would have been worse. :(

    Feb 18, 2014
  78. Yaviey posted a new thread.

    Vanguard: Saga of Heroes Sunset FAQ - NEW INFO added on 7/24/14

    FAQ Is Vanguard: Saga of Heroes being shut down? Yes. Sony Online Entertainment (SOE) is scheduled to sunset Vanguard: Saga of Heroes on...

    Forum: News and Announcements

    Feb 18, 2014
  79. Ashlanne posted a new thread.

    Maintenance Notice: Tuesday, February 18, 2014

    [IMG] Important: We will perform maintenance beginning at 3:00 AM Pacific* on February 18, 2014. This maintenance is expected to last 4...

    Forum: News and Announcements

    Feb 14, 2014
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