Unable to log in

Discussion in 'Connection Support' started by Lapale, May 24, 2013.

  1. Lapale New Member

    I am unable to log in my main character "Lapale" into Shores of Darkness.

    I attempt to log in, and it loads the graphics and when it is about to load the UI and such is when it crashes back to character select. I figured some UI errors would be the culprit, and there was some Errors in the UI Logs, but I switched to default UI and still unable to log in.

    I deleted the Cache folder within the /bin directory and repatched them. But still cannot load up Lapale.

    I was able to log in yesterday just fine. Only difference is today my ISP has throttled my speed.

    I can log in my Blood Mage (Larcea) on other account just fine. I can log in my other characters on same account as Lapale just fine.

    Larcea is in same tent inside Shores of Darkness as Lapale.

    Larcea can see Lapale log in, and receives the login notification that lapale logged in. I believe the issue is the "Sending BECOME_PC message" as thats the last thing according to logs that is sent before the timeout.

    Here are last few lines of my log before the disconnect happens.

    VGClient Log file:
    Code:
    2013-05-24    23:10:47        1369452514    1109    4    4529215533    Log: * * INITIAL LEVEL LOAD COMPLETE
    2013-05-24    23:10:47        1369452514    1110    4    4529215537    LOADING UI
    2013-05-24    23:10:47        1369452514    1111    4    4529215538    UI LOADED
    2013-05-24    23:10:47        1369452514    1112    4    4529215570    Log: Sending join.
    2013-05-24    23:10:47        1369452514    1113    4    4529215570    Sending BECOME_PC message.
    2013-05-24    23:10:48        1369452514    1114    4    4529215988    DevNet: Client received: JOINED
    2013-05-24    23:10:48        1369452514    1115    4    4529215988    DevNet: Client received: JOINED
    2013-05-24    23:13:07        1369452514    1122    4    4529355026    Log: Browse: loading_screen.vgr?Seamless=1?SingleChunk=0?Class=SGOUnrealAbstractionLayer.SGOPCPawn?CinematicEntry=1
    2013-05-24    23:13:07        1369452514    1123    4    4529355389    Log: Level is Level loading_screen.MyLevel
    2013-05-24    23:13:07        1369452514    1124    4    4529355391    Log: Bringing Level loading_screen.MyLevel up for play...
    2013-05-24    23:13:07        1369452514    1125    4    4529355452    Log: * * INITIAL LEVEL LOAD COMPLETE
    2013-05-24    23:13:07        1369452514    1126    4    4529355485    LOADING UI
    2013-05-24    23:13:07        1369452514    1127    4    4529355487    UI LOADED
    ClientZoneApi Log:
    Code:
    2013-05-24    23:10:45        1369452514    1037    4    4529212781    BaseApi connect request (API_PROTOCOL_1.0) address=LVSVGO-01-04.vanguardsoh.net:10170 timeout=30000 autoReconnect=0
    2013-05-24    23:10:45        1369452514    1038    4    4529212781    BaseUdpManager service started (API_PROTOCOL_1.0) threading=0 compression=0
    2013-05-24    23:10:45        1369452514    1039    4    4529212936    BaseApi connection completed (API_PROTOCOL_1.0) address=LVSVGO-01-04.vanguardsoh.net:10170
    2013-05-24    23:13:07        1369452514    1120    4    4529354990    BaseApi connection terminated (API_PROTOCOL_1.0) address=LVSVGO-01-04.vanguardsoh.net:10170 reason=DisconnectReasonOtherSideTerminated,DisconnectReasonUnacknowledgedTimeout LastReceive=0 LastSend=34 LastEventAge=0 IncomingBytes=6793 OutgoingBytes=114 TotalPendingBytes=42 AckPing=303 WindowSize=8192 QueuedBytes=0 OldestUnacknowledged(Age=500 LastSend=500 Attempt=1) MaxPollingTimeExceeded=0 MaxDeliveryTimeExceeded=0 SocketOverflowErrors=0
    2013-05-24    23:13:07        1369452514    1121    4    4529355018    BaseUdpManager service stopped (API_PROTOCOL_1.0)
    Previous months when my internet gets throttled I was still able to play, however the login would take longer then normal to load all the elements as expected since my speed was slower. But it still loaded.
  2. TSR-AlexS Customer Service

    Sorry for the late response, are you still having trouble logging into to your character? Have you submitted a support ticket yet?
  3. Lapale New Member

    No, I have not put in a support ticket.

    I have found a work-around for me so far. I have to funnel my traffic through a VPN to get into the game. Not sure what is causing the issue. But using the VPN I am able to get in and play.
    Sinisna likes this.
  4. TSR-AlexS Customer Service

    We would love to help and figure it out as well so when you get a chance, please submit in a support ticket so we can look into this for you :)

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