I am unable to log in my main character "Lapale" into Shores of Darkness. I attempt to log in, and it loads the graphics and when it is about to load the UI and such is when it crashes back to character select. I figured some UI errors would be the culprit, and there was some Errors in the UI Logs, but I switched to default UI and still unable to log in. I deleted the Cache folder within the /bin directory and repatched them. But still cannot load up Lapale. I was able to log in yesterday just fine. Only difference is today my ISP has throttled my speed. I can log in my Blood Mage (Larcea) on other account just fine. I can log in my other characters on same account as Lapale just fine. Larcea is in same tent inside Shores of Darkness as Lapale. Larcea can see Lapale log in, and receives the login notification that lapale logged in. I believe the issue is the "Sending BECOME_PC message" as thats the last thing according to logs that is sent before the timeout. Here are last few lines of my log before the disconnect happens. VGClient Log file: Code: 2013-05-24 23:10:47 1369452514 1109 4 4529215533 Log: * * INITIAL LEVEL LOAD COMPLETE 2013-05-24 23:10:47 1369452514 1110 4 4529215537 LOADING UI 2013-05-24 23:10:47 1369452514 1111 4 4529215538 UI LOADED 2013-05-24 23:10:47 1369452514 1112 4 4529215570 Log: Sending join. 2013-05-24 23:10:47 1369452514 1113 4 4529215570 Sending BECOME_PC message. 2013-05-24 23:10:48 1369452514 1114 4 4529215988 DevNet: Client received: JOINED 2013-05-24 23:10:48 1369452514 1115 4 4529215988 DevNet: Client received: JOINED 2013-05-24 23:13:07 1369452514 1122 4 4529355026 Log: Browse: loading_screen.vgr?Seamless=1?SingleChunk=0?Class=SGOUnrealAbstractionLayer.SGOPCPawn?CinematicEntry=1 2013-05-24 23:13:07 1369452514 1123 4 4529355389 Log: Level is Level loading_screen.MyLevel 2013-05-24 23:13:07 1369452514 1124 4 4529355391 Log: Bringing Level loading_screen.MyLevel up for play... 2013-05-24 23:13:07 1369452514 1125 4 4529355452 Log: * * INITIAL LEVEL LOAD COMPLETE 2013-05-24 23:13:07 1369452514 1126 4 4529355485 LOADING UI 2013-05-24 23:13:07 1369452514 1127 4 4529355487 UI LOADED ClientZoneApi Log: Code: 2013-05-24 23:10:45 1369452514 1037 4 4529212781 BaseApi connect request (API_PROTOCOL_1.0) address=LVSVGO-01-04.vanguardsoh.net:10170 timeout=30000 autoReconnect=0 2013-05-24 23:10:45 1369452514 1038 4 4529212781 BaseUdpManager service started (API_PROTOCOL_1.0) threading=0 compression=0 2013-05-24 23:10:45 1369452514 1039 4 4529212936 BaseApi connection completed (API_PROTOCOL_1.0) address=LVSVGO-01-04.vanguardsoh.net:10170 2013-05-24 23:13:07 1369452514 1120 4 4529354990 BaseApi connection terminated (API_PROTOCOL_1.0) address=LVSVGO-01-04.vanguardsoh.net:10170 reason=DisconnectReasonOtherSideTerminated,DisconnectReasonUnacknowledgedTimeout LastReceive=0 LastSend=34 LastEventAge=0 IncomingBytes=6793 OutgoingBytes=114 TotalPendingBytes=42 AckPing=303 WindowSize=8192 QueuedBytes=0 OldestUnacknowledged(Age=500 LastSend=500 Attempt=1) MaxPollingTimeExceeded=0 MaxDeliveryTimeExceeded=0 SocketOverflowErrors=0 2013-05-24 23:13:07 1369452514 1121 4 4529355018 BaseUdpManager service stopped (API_PROTOCOL_1.0) Previous months when my internet gets throttled I was still able to play, however the login would take longer then normal to load all the elements as expected since my speed was slower. But it still loaded.
Sorry for the late response, are you still having trouble logging into to your character? Have you submitted a support ticket yet?
No, I have not put in a support ticket. I have found a work-around for me so far. I have to funnel my traffic through a VPN to get into the game. Not sure what is causing the issue. But using the VPN I am able to get in and play.
We would love to help and figure it out as well so when you get a chance, please submit in a support ticket so we can look into this for you