I got the Sony All-Access pass last week. Been playing EQ/EQ2 a bit and now decided to play Vanguard again. Been a year or two since I played, and I had a Gold Membership before. Now, with the All-Access pass I don't have Gold Membership benefits even though it states quite clearly on the Sony page for the pass that Gold Membership is included since it's basically like subbing to all the games listed on the pass. Is something wrong on the Sony page for the pass or with my account? Edit: Geez, I'm an idiot. My Vanguard characters were on a different account then my EQ/EQ2 chars without me realizing it. *sigh* I don't suppose there is any way I could move my Vanguard characters to the same account as my EQ2 ones so I don't have to buy a separate subscription just for Vanguard, is there?
You need to petition it. You will only get one move for your chars, so pick wisely. Also, claim all your items before the transfer and make sure nothing is in escrow.
If you currently have a ticket on file regarding this matter please PM me with your reference number and I will be sure it's looked into as soon as possible.